Messaging Terms

This page describes text messages sent through the Arrivena service on behalf of customer organizations, and is written for both message recipients and parties reviewing our messaging program.

What these messages are

Messages sent through Arrivena are operational, not marketing. They relate to a specific referral or placement already in progress: a change in referral status, an appointment or move-in reminder, or a one-time verification code. Arrivena does not send promotional or marketing text messages.

How consent is collected

Consent to receive messages is collected by the customer organization during intake, in person or through its own intake process, and is recorded in the system before any message is sent to that person. SedgeRidge does not add a phone number to the messaging program on its own initiative; the customer organization controls when a recipient is enrolled.

Frequency

Message frequency varies by recipient and depends on the pace of the care activity the messages relate to, such as an active placement or an upcoming appointment. There is no fixed schedule.

Message and data rates

Message and data rates may apply, depending on the recipient's mobile carrier and plan.

Opting out

Reply STOP to any message to opt out. Opt-outs are honored immediately, and no further messages are sent to that number unless the recipient opts back in through the customer organization. Reply HELP for assistance, which will return a message with contact information.

Carrier liability

Carriers are not liable for delayed or undelivered messages.

Contact

Questions about this messaging program, including from a carrier or aggregator reviewing this program, can be sent to hello@arrivena.com.