Terms of Service
These Terms of Service ("Terms") are a draft prepared by SedgeRidge LLC, a Georgia limited liability company based in Marietta, Georgia ("SedgeRidge," "we," "us"), for the Arrivena service ("Service"). They are published here for transparency while under legal review and are not currently binding on any party. A finalized version will govern the relationship between SedgeRidge and each customer that executes an order or agreement referencing these Terms.
1. The parties
These Terms are between SedgeRidge LLC and the organization that registers for or is granted access to the Service ("Customer"). An individual accepting these Terms on behalf of an organization represents that they are authorized to do so.
2. Description of the service
Arrivena is care-coordination software supporting intake, consent collection, referral, placement tracking, and grant-ledger reporting for recovery-navigation organizations. Arrivena is not an electronic health record and does not store clinical treatment records. Arrivena does not process payments.
3. Accounts and authorized users
Customer is responsible for the accuracy of information provided when creating accounts, for restricting account access to individuals it authorizes, and for promptly deactivating accounts for individuals who no longer require access. Customer must notify SedgeRidge promptly of any known or suspected unauthorized use of an account.
4. Acceptable use
Customer will not use the Service to store or transmit content it does not have the right to share, to attempt to access data belonging to another customer, to interfere with the Service's operation or security controls, or to use the Service in a manner that violates applicable law, including confidentiality requirements attached to substance use disorder records.
5. Customer data
As between the parties, Customer owns the data it submits to the Service ("Customer Data"). SedgeRidge processes Customer Data solely to provide, maintain, and support the Service, and as otherwise directed in writing by Customer. SedgeRidge will not use Customer Data to train models for the benefit of other customers or sell Customer Data.
6. Confidentiality
Each party will protect the other's confidential information with the same degree of care it uses for its own confidential information of similar nature, and no less than reasonable care, and will use such information only to perform its obligations under these Terms.
7. Regulated data and business associate terms
Engagements involving protected health information or substance use disorder records are governed by separate written agreements executed per customer, which may include a business associate agreement, a qualified service organization agreement, or equivalent terms as applicable. Those agreements are not posted publicly and are executed alongside a customer's order.
8. Availability
SedgeRidge will use commercially reasonable efforts to make the Service available, but the Service is provided without warranty of uninterrupted or error-free operation. Planned maintenance and unplanned outages may occur.
9. Term and termination
These Terms remain in effect for the duration of Customer's subscription. Either party may terminate for the other party's uncured material breach. Upon termination, SedgeRidge will make Customer Data available for export for a reasonable period and will delete Customer Data thereafter, except as required by law or a signed data retention addendum.
10. Limitation of liability
To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, or consequential damages, and each party's aggregate liability arising out of these Terms will be limited as set out in the applicable order form.
11. Governing law
These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws principles.
12. Changes to these terms
SedgeRidge may update these Terms. Material changes affecting an active customer will be communicated before taking effect. Continued use of the Service after a change takes effect constitutes acceptance of the revised Terms.
Contact
Questions about these draft Terms can be sent to hello@arrivena.com.